Refund Policy

1. Credit system

FrameSprite uses a prepaid credit system. Credits are added to your account immediately after purchase and are consumed by generation features. Per-feature costs are shown in the app.

2. Automatic refunds for failed generations

If a generation task fails for any reason (model errors, timeouts, etc.), the credits charged for that task are automatically returned in full — no action needed. Every charge and refund is visible in your billing history.

3. Refunds for unused packages

Within 14 days of purchase, if none of the credits from a package have been used, you may request a full refund to your original payment method (third-party processing fees may not be refundable).

Once credits from a package have been partially consumed, the remaining credits are not eligible for pro-rata refunds because compute costs have been incurred. Contact us for exceptional cases.

4. Not eligible for refunds

Subjective dissatisfaction with AI outputs (failed tasks are auto-refunded in credits); promotional or sign-up bonus credits; credits associated with accounts restricted for violating the Terms of Service.

5. How to request

Contact us via the details in the footer with your account email and order ID. We respond within 3 business days.